stake bd Privacy Policy

1 Introduction and Scope

stake bd is an online gaming and betting platform that provides services for Bangladeshi users. This privacy policy applies to all users of the stake bd website and mobile application.

The purpose of this policy is to clearly inform you about what information we collect, why we use it, and how it is kept secure. By creating an account on our platform or using our services, you agree to this privacy policy.

This policy forms part of our Terms and Conditions. Both documents together govern the terms of use of our platform. If you have any questions or need clarification, please contact our support team.

2 What Information We Collect

stake bd collects the following types of information:

2.1 Registration and Identity Information

Full name and date of birth
Email address and mobile number
National ID card or passport number (during account verification)
Bank account or mobile banking number (for payment processing)

2.2 Platform Usage Information

Login time, device type, and IP address
Browser version and operating system
Your preferred game categories and betting history
Deposit and withdrawal transaction records
Cookie and session data

2.3 Communication Information

Records of all communications made via live chat and email
Details of complaints or support requests

3 Purpose of Data Collection

stake bd collects and processes user information only for specific and legitimate purposes. The main purposes are listed below:

Account Management: To handle registration, identity verification, login security, and account protection.
Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Fraud Prevention: To detect and prevent suspicious activity and stop misuse of multiple accounts.
Legal Obligations: To comply with applicable laws and regulations.
Service Improvement: To analyse user experience and improve the platform's performance.
Communication: To share important updates, bonus offers, and service-related information.
Responsible Gaming: To monitor user gaming behaviour and provide support where needed.

4 Cookies and Tracking Technology

The stake bd website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help make your browsing experience smoother.

4.1 Types of Cookies

Essential Cookies: Required to maintain login sessions and run the platform's core functions.
Functional Cookies: Used to remember your preferred language and other settings.
Analytics Cookies: Help analyse user behaviour to improve service quality.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

5 Data Sharing and Disclosure

stake bd does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Providers

Limited information may be shared with trusted third parties for payment processing, technical support, and security verification. These organisations operate under strict confidentiality agreements and may not use the information for any purpose beyond what is specified.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, stake bd follows the relevant legal process.

5.3 Fraud Prevention

Necessary information may be shared with relevant authorities to prevent financial fraud or money laundering.

6 Data Security Measures

stake bd has put in place both technical and organisational security measures to protect your information.

SSL Encryption: All data transmitted on our website is encrypted using SSL technology.
Secure Servers: User data is stored on secured servers with unauthorised access prevented.
Access Control: Only authorised staff can access your information, and every access is logged.
Regular Security Audits: Regular audits and tests are conducted to identify potential security vulnerabilities.
Two-Factor Verification: OTP-based verification is used to strengthen account security.

However, no data transmission over the internet or electronic storage can be claimed to be completely secure. Therefore, while we take every precaution, we cannot guarantee absolute security.

7 Data Retention Period

stake bd retains your information for as long as necessary to fulfil the relevant purpose. In general:

Information for active accounts is retained for the entire duration the account remains open.
Financial transaction records may be retained for a set number of years after account closure, as required by applicable law.
Information needed to resolve legal claims or disputes is kept until the relevant matter is fully resolved.
Relevant contact information is deleted after marketing consent is withdrawn.

8 User Rights

Every registered user on the stake bd platform has the following rights regarding their own information:

8.1 Right to Access Information

You can request to know what information stake bd holds about you. If you contact the support team with such a request, the information will be provided within the designated timeframe.

8.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you can request a correction. For identity-related corrections, you may be required to provide supporting verification.

8.3 Right to Request Deletion

Under certain conditions, you may request that your personal information be deleted. However, information that must be retained for legal or financial reasons will be exempt from such requests.

8.4 Withdrawal of Marketing Consent

If you no longer wish to receive promotional emails or messages, you can withdraw your consent at any time by contacting the support team or using the unsubscribe option. However, important service-related messages (transaction confirmations, security alerts) will always be sent.

9 Minors and Age Verification

All services on stake bd are for individuals aged 21 or above only. Age is verified during the registration process, and the date of birth provided when creating an account is stored for verification purposes.

We do not knowingly collect personal information from minors. If a user is suspected to be under 21, the account may be immediately suspended and related information will be deleted. You can read our Responsible Gaming guidelines to learn more about this.

10 Third-Party Links and Services

The stake bd platform includes various third-party services such as payment gateways (bKash, Nagad, Rocket, bank transfer). These services have their own privacy policies, for which stake bd is not responsible.

During payment processing, your banking information goes directly to the relevant payment service provider. stake bd never stores your full payment card number or bank PIN.

11 Policy Changes and Updates

stake bd reserves the right to revise this privacy policy as needed. For significant changes:

Registered members will be notified by email.
A clear notice of the changes will be posted on the website.
The date on which the new policy takes effect will be stated.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. You are advised to check this page regularly to stay informed of the latest policy.

To learn more about us, you can read our About Us page, which contains detailed information about stake bd's goals and services.

12 Contact and Complaint Resolution

If you have any questions, comments, or complaints about this privacy policy, please contact us. stake bd provides support in Bengali and English 24/7 via live chat and email.

Our support email: [email protected]

Data protection requests will be responded to within a reasonable time after receipt. For complex matters, the process may take longer, and you will be informed accordingly.

For answers to common questions, visit our FAQ section, where the most frequently asked questions are answered clearly.